Free Shipping Bar Attributes
Privacy Policy
1. INTRODUCTION
NYLA Cosmetics is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding that information. By using our website you agree to the practices described in this policy.
2. INFORMATION WE COLLECT
We collect the following information when you interact with our website or place an order:
Personal information:
- Full name
- Delivery address
- Phone number
- Email address
Technical information:
- IP address
- Browser type and version
- Pages visited and time spent on site
- Device type
Payment information: We do not store payment card details. All payment processing is handled by secure third-party payment gateways.
3. HOW WE USE YOUR INFORMATION
We use the information collected to:
- Process and fulfill your orders
- Send order confirmations and delivery updates
- Respond to customer service enquiries
- Send promotional communications where you have opted in
- Improve our website and product offerings
- Comply with legal obligations
4. SHARING YOUR INFORMATION
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
- Courier and logistics partners for order delivery
- Payment processors for transaction completion
- Analytics providers to help us understand website usage
All third parties we work with are required to handle your data securely and only for the purposes specified.
5. MARKETING COMMUNICATIONS
If you opt in to receive marketing communications from us you may receive emails, WhatsApp messages, or SMS updates about new products, promotions, and brand news. You can opt out at any time by:
- Clicking the unsubscribe link in any email
- Messaging us directly on WhatsApp to be removed from our list
6. COOKIES
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can disable cookies through your browser settings, however this may affect the functionality of the website.
7. DATA SECURITY
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However no method of transmission over the internet is completely secure and we cannot guarantee absolute security.
8. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Order information is retained for a minimum of 5 years for accounting and legal purposes.
9. YOUR RIGHTS
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information where applicable
- Withdraw consent for marketing communications at any time
To exercise any of these rights please contact us at the details below.
10. THIRD PARTY LINKS
Our website may contain links to third party websites. NYLA Cosmetics is not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third party sites you visit.
11. CHILDREN’S PRIVACY
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information please contact us and we will take steps to delete it.
12. CHANGES TO THIS POLICY
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We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. Continued use of the website after changes are posted constitutes acceptance of the updated policy.
- Personal Information: Your name, email, phone number, shipping and billing address.
- Order Details: Items you purchase, shopping history, and return/exchange requests.
- Payment Information: We do not store card details. All payments are processed securely via third-party gateways.
- Technical Data: IP address, browser type, device details, and browsing behavior collected through cookies and analytics tools.
3. How We Use Your Information
- To process and deliver your orders quickly and accurately.
- To send order updates, promotions, and customer service messages.
- To analyze user behavior and improve your shopping experience.
- To personalize content and product recommendations.
4. Sharing Your Information
We do not sell or rent your personal data. We may share your information only with:
- Delivery partners to ship your orders.
- Payment providers to process transactions securely.
- Legal authorities when required by law.
5. Cookies and Tracking Technologies
We use cookies to remember your cart, recommend products, and analyze website performance. You can manage cookie settings in your browser.
6. Data Security
- Promotional codes must be applied at checkout and cannot be added after the order is placed.
- Each promotional code is valid for a limited time and may only be used once unless otherwise stated.
- Discounts cannot be combined with other offers unless explicitly mentioned.
- We reserve the right to cancel any promotional campaign or reject discount code misuse at our discretion.
7. Privacy Policy
We implement industry-standard security measures such as SSL encryption, firewalls, and limited access to safeguard your information.
8. Third-Party Links
Our website may contain links to third-party websites (e.g., social media, delivery services). We are not responsible for their privacy practices or content.
9. Contact Information
If you have any questions regarding this Privacy Policy, please contact us at contact@nylacosmetic.com.